| Company |
|
| Job Title |
Problem & Change Coordinator |
| Location |
Toronto |
| Job Category |
Permanent
Position |
| Industry |
Government/Health |
| Year(s) of Experience |
3 to 5 Years |
| Date Posted |
July 10,
2002 |
Roles &
Responsibilities
Develop and
maintain the (INFOMAN) database by designing, creating and implementing
new panels and reports used by the various application support groups
(about 300 ISD users). Create new applications as required by ISD
clients for tracking projects or assignments. For example, Problem
database Change Management database, Order Request database, Project
database and CICS Table request database. You will be required to
enhance and automate existing panels or screens. Maintain the JCL
used to backup, reorganize and archive the database. You will be
responsible to update documentation in the process and procedure
guides. Train users on an ongoing basis.You will be required to
test, install, document and communicate to users all database upgrades.
Research,test and plan for new and/or revised INFOMAN software and
ensure changing hardware configurations are accommodated to meet
client needs.You will be required to facilitate problem resolutions
of high priority problems and updates by sending voice mail messages
to affected users of a sev1 problem and leading problem resolution
sessions as required. In addition, you will provide backup support
for both Problem & Change Management Administrators.
Knowledge,
Skills & Education
- Computing
technology to administer problem and change process to facilitate
problem resolution meetings and to develop and maintain INFOMAN
applications.
- Computer
software such as TSO/ISPF, VSAM, JCL, CLIST, REXX and INFOMAN
sufficient to modify applications and produce customized analyses
and reports.
- Personal
computing software i.e. WordPerfect, Lotus, Freelance, DEC, Lotus.
-
ISD processes
such as: application development resource allocation, project
management, change and problem management procedures.
-
The specific
needs and requirements of internal clients to develop an application
on INFOMAN for their use.
-
IBM INFOMAN
product enhancements, fixes, releases and upgrades and anticipated
implementation dates for planning implementation of the clients
INFOMAN changes.
-
Computing
technology normally acquired through a combination of education,training
and recognized external and in-house training programs and experience
in multiple systems support functions, such as operations.
Qualified candidates should apply to: jobs@searchassociatesinc.com
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