| Company |
Leading Bank |
| Job Title |
Help Desk Specialist
II |
| Location |
Toronto |
| Job Category |
3 month Contract |
| Industry |
Banking |
| Year(s) of Experience |
3 - 4 years |
| Date Posted |
July 15,
2002 |
Roles &
Responsibilities
Answer phone
calls from Branch Managers, Investment Advisors and other users
on the use of the RIS (Retail Information System) system. Issues
are ideally resolved on the telephone or the agent commits to an
investigation and follow-up discussion as required on a timely basis.
Write SQL queries for ad-hoc reports for Risk Management, Trust
Services and other users of the RIS system.
Help users with printing problems.
Assist with correction of performance reports.
Assist with setting up users on the system.
Investigate impact of production problems on reports to Branch Users.
Knowledge,
Skills & Education
Very good understanding
of the Securities Industry
Ability to learn quickly and prioritize within a busy environment
Very good oral and written communication skills
Ability to balance time spent providing good customer service and
handling call volumes
Good problem solving and math skills
Good understanding of the RIS system, SQL, Windows 95 and NT
Unix System
Word and Excel
Qualified candidates should apply to: jobs@searchassociatesinc.com
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